Welcome!

Our Advice Agency offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.
Working more closely together we can achieve a more effective delivery and co-ordinated approach for the provision of advice services, and provide greater opportunities to access funding for the development and provision of new services.
Benefits advice

generalist and specialist caseworker advice

Community and Home Support

Community and Home Support

Consumer Advice Goods

Consumer Advice

Debt advice

Debt advice

Employment Law Advice

Employment Law Advice

Energy advice

Energy advice

Generalist Support and Signposting

Is available for both residents and organisations to access information, advice, tools, guidance and local support available to them or others in the local community based on their needs.

Housing Advice

Housing Advice

Housing Legal Help/Help at court

Casework for people who are financially eligible for Legal Aid and want advice on specific legal issues

Housing Possession Court Duty Scheme

On the day, emergency advice assistance and advocacy advice at possession hearings at Worcester County Court, Redditch, Kidderminster & Hereford magistrate’s court

HSF

Household Support Fund, to be used for referrals to Age UK Worcester and Malvern Hills only

Immigration

limited generalist advice

Money management & Budgeting advice

Money management & Budgeting advice

Other local help and support

We can refer / signpost to a number of local agencies

Relationship & Family Advice

Relationship & Family Advice

Smartlets

social lettings agency helping single people on low incomes or at risk of homelessness access accommodation in the private rented sector

Smartmove

rent deposit scheme for single people or childless couples who are or at risk of homelessness

Social Care

including assistance with online care assessments